User and Patient Privacy

Web User Privacy

This privacy statement explains under what circumstances we gather your personal information, how we use it, and who may access that information. It also details how you may “opt out” of providing personal information that you do not wish to provide. Your privacy, as well as the privacy of patient information, is of the utmost importance to us. This statement conforms to the Federal Trade Commission’s fair information practices of notice, choice, access, and security. Please provide any comments on how we can improve our privacy policies to This privacy policy applies to all EHO web sites. This privacy statement specifically does not apply to other companies’ or organizations’ web sites to which we may link. We have attempted to mark each of our web pages with the EHO trademark so you will always know where this policy applies.

Patient Privacy

In 1996, the Federal Government enacted the Health Information Portability and Accountability Act (HIPAA). This Act governs access, privacy and transmission criteria for electronically stored and transmitted health information data. EHO complies with HIPAA regulations. As a user, you may have access to protected health information (PHI). As a health care provider or a patient, it is your responsibility to: Secure your access codes; Take precaution to protect your access code and the PHI available to you;

Know and respect the rights of patients regarding the privacy of their health information; Recognize it is a criminal offense to sell, transfer or use PHI for any purpose other than the provision of patient care and related services. For more information regarding EHO’s Patient Notice of Privacy, contact us at

Personal Information We Collect

When you visit, we do not collect any personal information without your consent. If you are perusing our sites and have not willfully submitted your personal information to us, none of your personal information is collected. If you prefer not to provide such information online, but are still interested in registering with EHO, you may address your inquiry to

How We Protect Your Information

EHO is dedicated to the security of your personal information and the security of protected health information. We take every reasonable precaution to maintain that protection. To prevent unauthorized access or disclosure, maintain accuracy, and aid in the appropriate use of information, we use physical, electronic, and managerial procedures to attempt to protect personal and private health information we collect. Encryption tools are used when collecting or transferring sensitive information such as Social Security and prescription numbers. Additional database content is protected either by means of encryption and/or being located behind a firewall using security software. If you have any questions about the security at, please contact us by email at


“Cookies” are small random user name data files stored on your own computer’s hard drive. They are generated by web sites to provide users with a personalized experience when visiting a site. By assigning and storing a cookie on your hard drive, we are able to offer you personalized collection, filtering, and delivery of information that will be of best interest and value to you. Content that not only includes our web site’s original content, but also information especially targeted to you in accordance with your preferences and traffic patterns, as discovered by the cookie. Overall, your usage pattern information helps us improve our offerings by showing us how different areas of the web site are being used.

Be assured that cookies, by themselves, cannot be used to reveal or discover the identity of the individual user; your acceptance of a cookie from any of the EHO web sites will not compromise your anonymity. If you choose to reject the cookie, you may still use our web sites; however, be aware that certain functions may be not be allowed, and you will not be able to benefit from personalized and enhanced services.

Our Use of Personal Information

Presently, EHO does not rent, sell or otherwise share user personal information or patient health information with any third party. Our primary use of the personal information you volunteer is strictly for our own internal purposes including list management and demographic matching with other internal database information. Patient health information is used strictly to provide patient care and affiliated functions. We specifically reserve the right to access, monitor, and retrieve password-protected information to ensure your compliance with our Terms of Use and to comply with laws and regulations, such as HIPAA. We emphasize that the foregoing statistical information is not linked to any personal information and cannot identify any individual user of our web site.

Our Retention of Personal User Data

Once you have registered with EHO, we will store and maintain the personal information you have volunteered for so long as you remain actively registered with EHO or for so long as we are required by law. Our retention of your data allows us to continue providing you with enhanced and personalized services without interruption.

Access and Accuracy

EHO aims to keep your personal information as accurate as possible. As an online user, we may contact you regarding any status changes in your personal information. To modify your contact information prior to our contacting you, you may send an email request to specifying your status change. By doing so, we will add, delete, or change the data in your personal profile. Should you at any time desire to remove your name from our list of registrants, you may contact us at After receipt of such a request, we will remove your personal information from our records as soon as commercially reasonable. We also aim to maintain current and accurate health information records for the patients we serve. As an online user, you may want to update or modify a patient record in a field from which your access is read-only. You may update any patient record field by contacting one of our trained pharmacy professionals at EHO Customer Service by calling toll-free at 800-650-1817.


EHO web sites may contain links to other sites. We encourage our users to read the privacy statements of each and every web site that collects personal information. This EHO privacy statement applies solely to information collected by EHO on its web sites, and EHO does not bear any responsibility for any actions or policies of other third party web sites.


By using our web sites, you consent to the collection and use of information as set forth in this privacy policy. You acknowledge our commitment to HIPAA compliance and the privacy of health information. You also acknowledge our right to change this policy, without prior notification, and our commitment to post any such changes on this page so that you are fully informed of the types of information we collect, how we use it, and under what circumstances, if any, it is disclosed.

Give Us Your Feedback

We are committed to protecting your privacy and the privacy of the health information for the patients we serve. To comment on or help us improve this privacy policy, please contact us by email at